Privacy Policy

Scope

This Privacy Policy describes how Accesswindow (we, our, us) collects, uses, discloses, and protects personal information when you contact us, request estimates, book services, or interact with our website and communications. It applies to customers, prospective customers, and business contacts within New Zealand. By engaging with our services, you acknowledge that you have read this policy.

Information we collect

We may collect identification and contact details (such as name, phone number, and email), vehicle information (make, model, color code, VIN where relevant), service preferences, communications, and billing information. When you interact with our website, we may collect technical data such as IP address, device type, and approximate location. Cookies and similar technologies help us improve site performance, analyze usage, and remember preferences.

How we use information

We use personal information to provide and manage services, prepare estimates, schedule work, communicate updates, process payments, and improve our operations. We may also compile aggregated insights to enhance quality, materials selection, and workshop planning. Where permitted, we may send service updates or aftercare suggestions; you can opt out of marketing messages at any time by following the instructions in the message.

Lawful bases

Our handling of personal information is based on one or more lawful grounds under New Zealand privacy law, including performing a contract with you, taking steps at your request prior to entering a contract, our legitimate interests in operating and improving services, and compliance with legal obligations.

Disclosure

We may share information with trusted suppliers and contractors who support our operations (for example, refinish material suppliers, logistics providers, or IT support). These parties are expected to handle information securely and only for agreed purposes. We may disclose information where required by law or to respond to valid legal processes.

International transfers

Where a supporting service provider is based outside New Zealand, we take reasonable steps to ensure appropriate safeguards are in place, and that information is handled consistently with this policy and applicable law.

Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, to meet legal and accounting requirements, and to resolve disputes. Retention periods vary by record type and the context of our relationship with you.

Security

We apply reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, secure storage, and staff awareness. While risks cannot be removed entirely, we review safeguards periodically to keep them aligned with practical expectations.

Your rights

Subject to New Zealand law, you may request access to, or correction of, your personal information that we hold. To exercise these rights, or to raise a question or concern about privacy, please contact us using the details below. We will respond within a reasonable timeframe and outline the steps involved.

Cookies

Cookies help us understand site performance and improve user experience. You can manage preferences through your browser settings. Our cookie banner allows you to accept or decline analytics cookies. Essential cookies that enable core site functions may operate regardless of your analytics choice.

Third-party links

Our website may reference internal pages such as Legal for service terms and conditions. External social media links in the footer are provided for convenience; their policies and practices apply when you visit those platforms.

Contact

If you have questions about this policy or our privacy practices, please contact: Accesswindow, 88 Willis Street, Wellington 6011, New Zealand. Phone: +64217283945. Email: Accesswindow@gmail.com.

Changes

We may update this policy from time to time to reflect changes in law, guidance, or our practices. Updated versions will be posted on this page with a revised effective date. We encourage periodic review to stay informed about how we protect personal information.