Legal information & consumer rights
Accesswindow provides automotive painting services across New Zealand. This page outlines terms, warranties, statutory consumer rights under NZ law, and our complaints procedure.
Business details
- Trading name: Accesswindow
- Address: 88 Willis Street, Wellington 6011, New Zealand
- Phone: + (64) 21 728-39-45
- Email: Accesswindow@gmail.com
- NZBN: 9429049991234
- GST: Registered (if applicable)
Scope of services
Automotive spray painting, panel repair prep, colour matching, full resprays and mobile spray services in Auckland, Wellington and regional NZ. Work is performed in accordance with industry standards and manufacturer recommendations.
Terms of service
These terms govern the supply of services by Accesswindow. By accepting a quote or booking work you accept these terms. Estimates are based on visible damage and may vary if additional work or hidden corrosion is discovered.
- Quotes: Valid for 30 days unless stated.
- Payment: Specified on invoice; overdue accounts may incur interest.
- Cancellation: See quote for conditions; fees may apply for cancelled bookings.
Statutory consumer rights (New Zealand)
Under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 consumers have certain guarantees and protections. These include that services are performed with reasonable care and skill and are fit for purpose.
- If services fail to meet guarantees, you may be entitled to remedies such as repeat service, repair, or refund depending on circumstances.
- These statutory rights cannot be contracted out of for consumer transactions.
For full guidance see the New Zealand Commerce Commission and Consumer Protection resources.
Warranty & durability
We provide a workmanship warranty covering defects in paint application and finish for the period specified on your invoice or work order. Warranties exclude:
- Damage from subsequent impacts, improper care, environmental factors or third-party modifications.
- Surface corrosion not identified prior to work.
Limitation of liability
Except as provided by statute (including CGA), Accesswindow's liability for any loss or damage arising from services is limited to the amount paid for the relevant service or NZD 2,000, whichever is greater. We are not liable for indirect or consequential loss.
Nothing in these terms limits liability that cannot be lawfully limited in New Zealand.
Intellectual property
All content, images and materials on accesswindow.info are owned or licensed by Accesswindow. Reproduction without permission is prohibited. Customers retain ownership of their vehicles; however, we retain rights in photographs, designs and marketing materials created by us unless otherwise agreed.
Complaints & dispute resolution
How to complain
Please raise service issues promptly via email or phone. Provide your booking number, description, photos and desired outcome.
- Email: Accesswindow@gmail.com
- Phone: + (64) 21 728-39-45
- Address for notices: 88 Willis Street, Wellington 6011
If internal resolution is not possible, you may seek independent dispute resolution, including Consumer Protection agencies or the Disputes Tribunal in New Zealand.
Timeline
We aim to acknowledge complaints within 3 business days and resolve issues within 30 days where practicable. If additional time is required we will notify you with reasons and expected timeframe.
Frequently asked legal questions
Yes — CGI and Fair Trading Act protections apply to consumer transactions in NZ.
*** — warranty covers application defects; chips from impacts are excluded unless caused by workmanship failure.
Records & retention
We retain job records, photographs and correspondence for a reasonable period to support warranty claims and dispute resolution. Requests for access to personal information should follow the Privacy Policy at privacy.html.
